Prime Spine & Wellness PLLC

Terms of Use

Effective date: October 7, 2026 · Last updated: October 29, 2026

1. Accepting these Terms

These Terms of Use ("Terms") cover your use of this website (the "Site"), which is operated by Prime Spine & Wellness PLLC ("Prime Spine," "we," "us," or "our"), and your participation in our text messaging program. By using the Site or opting in to our text messages, you agree to these Terms. If you do not agree, please do not use the Site or our messaging program.

Our Privacy Policy explains how we handle information and is part of these Terms.

2. About us

Prime Spine & Wellness PLLC is a chiropractic practice with clinics in Fort Worth, Saginaw, Granbury, and Arlington, Texas. The Site also lists our office in Glendale, California. Services differ by location; call the clinic to confirm what is offered there.

The Site gives general information about our practice, lets you request appointments, and lets you contact us. Using the Site is not a substitute for care.

3. Text messaging (SMS) terms

3.1 Program description

Program name: Prime Spine & Wellness Patient Text Messages. When you opt in, we may send three kinds of text messages:

1. Service messages: appointment reminders, appointment confirmations, rescheduling notices, care, billing, and service notices, and replies to your questions. Service messages also include office updates, such as holiday hours, closures, or schedule changes.
2. Feedback requests: after a visit, a text asking about your experience, which may include a link to leave a review.
3. Promotional messages: offers, wellness tips, and practice news. We send promotional messages only to people who have agreed in writing to receive them.

Some messages are sent by an automated system.

Referring offices. Attorneys, adjusters, and medical providers who opt in on our referral forms receive text messages about the referrals they submit and may also receive the other messages described above. Those texts never include clinical details about patients, such as diagnoses, treatment details, or results.

3.2 How you opt in

You opt in by checking the text message consent box on our patient intake forms, or by agreeing in person when our front desk staff tell you that you will receive appointment reminder texts. Referring offices opt in with the text message consent box on our website referral forms. We keep a record of your opt-in. The consent boxes are never checked for you.

Written consent covers all of our messages. When you check the text message consent box on our patient intake forms, you agree to receive recurring automated text messages from us at the mobile number you provide, including service messages, feedback requests, and promotional messages. That is your express written consent to these messages.

Front desk consent covers service messages only. When you agree in person at our front desk, we send you only service messages, such as appointment reminders, confirmations, rescheduling notices, and office updates. We send feedback requests and promotional messages only to numbers with written consent.

Consent is not a condition of buying any product or service or of receiving any care from us, and you can withdraw it at any time as described in Section 3.5.

Your number. By opting in, you confirm that you are the account holder or an authorized user of the mobile number you provide.

3.3 Message frequency

Message frequency varies.

3.4 Message and data rates

Message and data rates may apply to messages you send to or receive from us, depending on your mobile plan. Your carrier charges these, not us.

3.5 How to opt out

Reply STOP to any of our messages at any time. We will send one message confirming that you have opted out and will not text you again unless you opt back in. To start again, reply START or check the text message consent box again on our patient intake forms or, for referring offices, our referral forms.

You can also opt out by calling (817) 346-0453 or emailing [email protected]. An opt-out request made by text, phone, or email applies to all text messages from us to that number.

3.6 Help

Reply HELP to any message for help, or contact us at (817) 346-0453 or [email protected].

You can also call the clinic you visit: Fort Worth (817) 346-0453 · Saginaw (817) 393-2862 · Granbury (817) 396-7330.

3.7 Carriers and delivery

Carriers are not liable for delayed or undelivered messages. Delivery depends on your mobile carrier and is not guaranteed. Supported carriers may change.

3.8 If your number changes

Please tell us if you change or cancel a mobile number you gave us, so we do not text a number that now belongs to someone else.

3.9 Privacy

Information you give us through the messaging program is handled as described in our Privacy Policy.

We do not sell or share your mobile number, your text message opt-in, or your personal information with third parties or affiliates for marketing or promotional purposes. We share your mobile number only with the service providers that operate and deliver our messaging program, and only as needed to do so.

Mobile opt-in data and consent will not be shared, sold, or rented to third parties for marketing or promotional purposes.

3.10 Health information and emergencies

Our text messages do not include clinical details about you, such as diagnoses, treatment details, or results.

Do not send health information by text message. Our texts are not a secure channel for protected health information.

Do not use text messages for urgent or emergency care. If you have a medical emergency, call 911 or go to the nearest emergency room.

Replying STOP ends all of our text messages to that number, whichever way you opted in.

4. Medical disclaimer

The content on this Site is general information only. It is not medical advice, diagnosis, or treatment. Using the Site, filling out a form, requesting an appointment, or texting with us does not create a doctor–patient relationship. Always ask a qualified health care provider about a medical condition, and do not delay getting care because of something you read on this Site.

5. Using the site

You agree to use the Site only for lawful purposes. You agree not to interfere with the Site or its security, try to gain unauthorized access to any system, upload malicious code, copy or scrape Site content in bulk, or use the Site in a way that violates anyone else's rights. We may suspend or end access to the Site at our discretion.

6. Appointments

An appointment requested on this Site is a request only. It is not confirmed until you receive a confirmation from us.

7. Information you submit

Information you send through a form on this Site is handled under our Privacy Policy.

Referral forms are for scheduling and routing only. Referring offices should send clinical records and details by fax to (817) 346-0967.

8. Our content

The Site and its content, including text, graphics, logos, images, and software, are owned by or licensed to Prime Spine & Wellness PLLC and are protected by intellectual property laws. You may not copy, republish, distribute, or make derivative works from Site content without our written permission.

Patient reviews shown on this Site belong to their authors and the platforms that host them.

9. Links to other sites

The Site links to services we do not control, including our online scheduling system, Google Maps, and our patient review display service. We provide these links for convenience and are not responsible for their content or practices. Their own terms and policies apply when you use them.

10. Reviews and patient stories

Reviews and patient stories on this Site come from patients and are hosted by third-party review platforms.

Every patient is different. One patient's experience is not a prediction or promise of what another patient will experience, and we do not guarantee any result.

If you think a review is inaccurate or unlawful, email [email protected].

11. Disclaimer of warranties

The Site is provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not promise that the Site will be uninterrupted, error-free, or free of harmful components, or that its content will always be complete or current.

12. Limitation of liability

To the fullest extent the law allows, Prime Spine & Wellness PLLC and its owners, staff, providers, and service providers are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of the Site or messaging program or your reliance on Site content.

Nothing in these Terms limits liability that cannot be limited by law, or any right you have under a privacy or medical records law. These Terms do not govern the care you receive from us.

13. Indemnification

You agree to indemnify and hold harmless Prime Spine & Wellness PLLC and its owners, staff, and service providers from claims, losses, and expenses, including reasonable attorneys' fees, arising from your misuse of the Site or messaging program or your violation of these Terms.

14. Governing law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules. Laws that protect your medical information in the state where you received care still apply.

Nothing in these Terms requires you to give up any right or forum that the law does not allow you to give up. A dispute about a privacy right or a medical record may be brought in a court with jurisdiction over the location where you received care.

15. Changes to these Terms

We may update these Terms by posting a new version on this page with a new "Last updated" date. Changes to the text messaging terms do not apply to messages sent before the change took effect. Continuing to use the Site or messaging program after a change takes effect means you accept the updated Terms.

16. Severability

If any part of these Terms is found unenforceable, the rest stays in effect.

17. Contact

For privacy questions or complaints, contact our Office Manager at the same phone number and email. See also our Privacy Policy and Health Records & Complaints page.