Prime Spine & Wellness PLLC

Health Records & Complaints

Effective date: October 7, 2026 · Last updated: October 7, 2026

You have the right to get copies of your health records, to ask us to correct them, and to complain if you think we did something wrong. This page explains how.

1. Request your records

Federal law (HIPAA) and Texas law (the Texas Medical Records Privacy Act) give you the right to see or get copies of the health records our offices keep about you. You can ask for a digital copy, a paper copy, or both.

To request your records, ask us in writing by email or mail. You can call us with questions.

Tell us which records you want, what dates they cover, and the mailing address or email address to send them to.

2. Timing and fees

How long it takes

We provide your records, after we receive any fee that applies, within 15 business days from the date of your request.

What it costs

Texas Board of Chiropractic Examiners rules limit what we can charge. Fees may not be more than:

• $50 for routine records provided digitally
• $25 for the first page of a paper copy, plus $0.25 for each additional page
• $50 for the first page of non-digital copies of routine films or other static diagnostic imaging studies, plus $1.00 for each additional page

A reasonable extra fee may apply to digital records that are voluminous and not routine. If so, we will explain in writing why the fee is needed. We will tell you about any fee within 5 business days of your request.

What we will not do

• We will not refuse to give you your records because you owe us money.
• We will not require a letter of protection or a subpoena before releasing your records to you.

3. Your other rights

• Ask us to correct your records. If you think something in your record is wrong or incomplete, ask us in writing to change it. If we say no, we will explain why in writing, and you may send us a written statement of disagreement that we will keep with your record.
• Get a list of disclosures. You may ask for a list of times we shared your health information. Some routine disclosures, such as those for your treatment or to you, are not included. Your first list in any 12-month period is free.
• Get a copy of our Notice of Privacy Practices. Read it online, or ask for a paper or electronic copy at any time, free of charge.
• If we deny access. In limited cases the law allows us to deny access to part of a record. If we do, we will explain why in writing and tell you how to ask for a review or complain.

4. Make a complaint

You can make a complaint about your care, your privacy, or your bill. We will not penalize or retaliate against you for complaining.

Step 1: Contact us

Contact our Office Manager:

Step 2: Contact the licensing board

The Texas Board of Chiropractic Examiners licenses and regulates chiropractors in Texas, including the doctors at our Texas clinics. You can contact the Board at any time; you do not have to contact us first.

Patients of our Glendale, California office can contact the California Board of Chiropractic Examiners at chiro.ca.gov.

Step 3: Contact the U.S. Department of Health and Human Services

If you believe your health information privacy rights were violated, or that you were discriminated against, you can file a complaint with the HHS Office for Civil Rights:

• Online: ocrportal.hhs.gov
• Phone: 1-800-368-1019 (TDD: 1-800-537-7697)
• Mail: Centralized Case Management Operations, U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201

5. Billing questions

For questions about a charge, insurance, or a statement, call (817) 346-0453 or email [email protected]. You may ask for a written receipt or itemized list of charges for any day of care.

Your right to a Good Faith Estimate

If you do not have health insurance, or you are not using insurance for your visit, you have the right to receive a Good Faith Estimate of the expected cost of your care before you receive it. You can ask us for one. If your bill is at least $400 more than your Good Faith Estimate, you may be able to dispute it. For more information, visit cms.gov/nosurprises or call 1-800-985-3059.